COVID-19 Health & Safety Protocols


We are excited to welcome our guests back to the destination of Mayakoba beginning June 8, 2020.

We are committed to providing the best in care and security for our valued guests and employees. Following our temporary closure, we are embracing the opportunity to welcome you back now more than ever. As we look ahead to the future of hospitality and travel, we are implementing full-scale enhancements to our already stringent health and safety procedures to ensure peace of mind for our guests.

We are observing the World Health Organization guidelines and executing national and state level protocols. In addition, further sanitation measures are being implemented from each hotel brands’ new standard protocols to ensure a safe and clean environment for guests and employees while equally providing an experience full of relaxation, reconnection and memories that will be cherished for years to come. A full list of each hotels’ brand standard protocols can be found below.

In addition, all resorts in the destination count with the advisory services of two world independent leading organizations recognized as experts in hygiene standards, testing, inspection, and certification services: Bureau Veritas and Cristal.

We look forward to welcoming you to Mayakoba and delivering the same distinguished attention to detail, intuitive service, and personalized care for which we are known for.


The Mayakoba Management Team

Hotel Brand Protocols

Andaz Mayakoba

Hyatt has proudly announced the Global Care & Cleanliness Commitment which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. It includes plans for hotel-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Hyatt is taking to further enhance their existing rigorous protocols.

Banyan Tree Mayakoba

Banyan Tree Group has partnered with Bureau Veritas to co-develop a proprietary label and set of protocols. They have launched the SafeSanctuary Program, an integrated health and wellbeing program that incorporates protocols of assurance and wellbeing standards.

Fairmont Mayakoba

The Fairmont brand has increased its cleaning standards even further by launching the ALLSAFE Cleanliness & Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality. These standards have been vetted by Bureau Veritas, a world leader in hygiene and cleanliness inspection.

Rosewood Mayakoba

The resort will continue to operate following the guidelines set by Rosewood Hotels & Resorts’ Commitment to Care global health and safety program to ensure the protection of all those who visit Rosewood Mayakoba.